Title Tech Traps: 5 Costly Mistakes to Avoid When Choosing a Platform - AccuTitle

Title Tech Traps: 5 Costly Mistakes to Avoid When Choosing a Platform

February 02, 2025

Choosing the right Title Management Platform (TMP) is a critical decision for your business. Especially with so many options available, it’s important to invest in a transparent, efficient, and customer-focused solution. Unfortunately, some providers lure you in with a low base price—only to nickel-and-dime you later with hidden fees, costly integrations, and inadequate support when you need it most. To avoid these pitfalls, here are the key factors to evaluate and questions to ask when selecting a TMP.

1. Pricing Transparency: Are There Hidden Fees?

Many TMPs advertise competitive pricing, but the real cost often reveals itself after implementation. Unexpected fees for system integrations, per-user limits, essential customer support, and data access can quickly add up.

Questions to ask

  • What is included in the base price?
  • Are integrations with my partners included, or do they come at an additional cost?
  • Are there any transaction-based fees or per-user costs?
  • What will my bill look like in 6 months or a year?

2. Integration Capabilities: Does It Work with Your Existing Tools & Partners?

A TMP should seamlessly integrate with your essential partners. Some providers offer integrations—but at an added cost or with limited compatibility.

Questions to ask

  • Does your system integrate with my preferred title search providers, underwriters, and banking partners?
  • Are integrations included in the pricing, or are they add-ons?
  • How long does it take to set up integrations?

3. Customer Support: Will You Get Knowledgeable Help When You Need It?

The title industry operates on tight deadlines. If something goes wrong, you need a support team that is responsive and knowledgeable—not one that leaves you waiting for hours (or days) for a resolution.

Questions to ask

    • What is your average response time for support inquiries?
    • Is customer support available via phone, email, or chat?
    • Are the customer support personnel Title industry experts or substantially literate in Title?
    • Are there additional charges for premium or expedited support?
    • Do you offer training and onboarding support for my team? Are there extra fees for continued training of new employees?

4. Compliance & Security: Is Your Data Safe?

Handling sensitive real estate transactions means your TMP must be fully compliant with industry standards and provide robust security measures to protect your data.

Questions to ask

    • How do you ensure compliance with ALTA Best Practices?
    • What security measures are in place to protect client data?
    • How often is the system updated to meet new compliance regulations?
    • Is your company SOC2 or other industry-body certified?

    • 5. User Experience: Is It Easy to Use and Built for Your State?

    A powerful platform is useless if it’s overly complex—or worse, if it doesn’t align with your state’s unique regulations and requirements. A user-friendly, intuitive interface is essential but so is ensuring that the platform is tailored to the specific needs of your state’s workflow.

    Questions to ask

    • Can I see a live demo before committing?
    • How customizable is the workflow to fit my team’s needs?
    • Does the platform support my state’s regulations, forms, and compliance requirements?
    • Are neighboring state(s) supported?

    • Final Thoughts

    Selecting the right Title Management Platform isn’t just about software—it’s about finding a transparent, supportive, and efficient partner for your business. Ask the right questions now to avoid hidden fees, frustrating support, and rigid systems later.

    At AccuTitle, we prioritize straightforward pricing, seamless integrations, and exceptional customer support.

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