Department: Support
Staff Reporting:
Work Location: Remote (Ideal Candidate Resides in New Jersey)
Advertisement: Are you a natural problem-solver? We are looking for a customer-oriented service representative. If you are confident at troubleshooting but are willing to investigate if you do not have enough information to resolve customer complaints than you are who we are looking for. The ideal candidate should be personable, patient, and passionately communicative, with the ability to work with different personalities and varying requests in a fast-paced environment. If you are an experienced user of or have strong familiarity with our TitleFusion, Closers’ Choice or Landtech products and are interested in a Customer Service position, we want to talk to you!
Job Description: This position is for a Customer Service Representative (CSR) for software used in the title insurance industry. The ideal candidate will be able to assist customers with technical questions relating to the software, diagnose and correct certain computer related technical issues, as well as real estate/title insurance substantive questions. Daily tasks include answering client calls and emails, assisting and troubleshooting any client issues to resolution, testing any software changes and updates, providing software updates to clients, and formatting documents for Underwriters as assigned.
Experience: High School Diploma or GED. 2+ years of sales/customer service. Previous experience in customer service. Closing and title experience is strongly preferred.
Responsibilities:
- Answering calls and emails from clients regarding software issues/questions
- Adding and/or removing client logins as well as resetting passwords
- Document Management – formatting, organizing what is available for clients, delegating who will work on formatting templates, in-house document proofing
- Scheduling and preforming updates
- Software testing when applicable
- Track and manage compliance emails for new updates to our software (rates, forms, etc.)
- Adding new and revising existing state and underwriter documentation
- Monitor state and underwriter changes, using the Dev Ops channel to notify when new programming may be necessary for required changes
- Email Cataloging
Skills and Qualifications:
- Excellent phone etiquette
- Multitasking
- Proven Ability to be Customer-Focused: Consistently delivering high-quality service
- Strong relationship building and managing skills
- Excellent advisory skills to make appropriate recommendations based on client needs and provide advice
- Demonstrated ability to work within various technology platforms e.g. email, websites, and social media
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and common web browser applications.
- Excellent written and oral communication skills
- Ability to understand application and technological terms/vocabulary
- Strong presentation and project management skills
- Ability to deliver complex content in a way your audience can understand
To apply, please email your resume to HR@accutitle.com
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. AccuTitle offers competitive salary based on experience, benefits package (Medical/Dental/Vision/Life Insurance/ 401 K), paid vacation, paid sick, and paid company holidays. Enjoy a flexible, relaxed and collaborative work environment.