We are currently seeking a new addition to our Help Desk Support Team. We are looking for a motivated self-starter who works well independently, has excellent communication and customer service skills and is technology proficient.

Job Responsibilities
  • Provide tier one phone and email support to our existing client base
  • Assist in basic setup of new client accounts under the guidance of the Onboarding Manager
  • Product Enhancement Testing
  • Have familiarity with all training videos, manuals and help aides
  • Work with Training and Onboarding department to analyze and resolve customer service issues
  • Familiarity with basic title and escrow functions as needed to assist and understand customer needs
  • Assisting on various other projects
Skills & Knowledge Required
  • Title Insurance experience preferred
  • Ability to foster, develop and maintain professional and collaborative working relationships
  • Must be able to get along with others, i.e. peers, supervisors, outside customers and vendors
  • Excellent verbal and written communication skills
  • Must be a self-starter, who can independently use team/others effectively when necessary
  • Excellent interpersonal and customer service skills
  • Ability to prioritize and handle multiple projects
  • Strong attention to detail and organized skills
  • Proficient in Microsoft Office Suite, Outlook and the Internet
  • Ability to juggle and prioritize tasks, assisting on various projects at any given time
  • Logical and technical mindset with the ability to analyze problems and identify root cause
  • Interested in learning software solutions

Competitive salary based on experience | Tele-commute position, New Jersey, New York, or Florida preferred | Benefits package (Medical/Dental/Vision/Life Insurance/ 401 K | Paid vacation, paid sick and paid company holidays | Business hours are 8am5pm EST with some flexibility | Enjoy a flexible, relaxed and collaborative work environment.

 

To apply please email: careers@accutitle.com